At IIT we are committed to providing a safe, inclusive and supportive environment which promotes open communication, respect, fairness and positive relationships. We believe that the relationship between home and school is a very important part of ensuring that children are happy, secure and open to learning.
Since teachers are generally not available to take calls during the school day, those wishing to speak to a classroom teacher or teacher Assistant are asked to either email them directly or leave a message with them at the main school office.
22.1 Complaints & Incident Management
When parents have a concern, they are to first raise it with their homeroom teacher. Any concern relating to a specific academic subject can be raised to the subject teacher directly.
Should the concern remain unresolved, or the parents wish to discuss an issue relating to a member of staff, or of a sensitive nature, they should make an appointment with the Vice Principal by contacting the school office or sending an email to vp@iitacademy.ca
If the matter remains unresolved and a serious grievance is to be raised, parents should contact the principal at principal@iitacademy.ca or set up a meeting through the secretary at the office.
If a parent has a grievance with the principal or the principal’s decision, then and only then can they escalate the issue to the board of directors. Otherwise, they are to go through the appropriate chain of command first.
In all cases, if the matter is urgent and/or relates to the possible risk or harm to a student, a member of staff or another member of the school community, the Principal should be informed immediately and the urgency of the matter conveyed. The Principal will determine the most appropriate person to deal with the issue and the process to work towards a resolution, as well as ensuring that contact is made as soon as possible.
Resolving matters of concern are best achieved through face-to-face contact with the appropriate person. Emails and letters should be brief, alerting the person to the issue; they should not be used as a forum for in-depth discussion.
Please note the Academy Parents Whatsapp forum is not an official IIT Academy managed chat and the content is not verified by our staff. Please do not use the forum as a means of voicing complaints about the staff or school – rather this should be brought to our attention directly using the chain of commands mentioned above, so we can work towards resolving the issue.
22.2 Issues arising between students and families
No parent should approach the children of other families or their parents with a school related or non-school related issue on the school grounds. Such matters must be addressed to the Principal and not discussed with other persons.
